Managed Support & Secure Score
Ongoing L2/L3 support, monthly Secure Score optimization, proactive monitoring, and quarterly policy tuning.
Service Level Commitments
1 hr
P1 First Response
Production Down
4 hrs
P2 First Response
High Impact
1 day
P3 First Response
Standard
2 days
P4 First Response
Low / Advisory
Managed Support Service
L2/L3 ticket support: 12 tickets/month, up to 16 engineering hours
Unlimited P1 (production down) incident handling — no ticket used
Proactive monitoring: service health, mail flow, license alerts
Monthly configuration drift detection vs. as-built baseline
Quarterly CA, Defender, and DLP policy tuning
Identity Lifecycle: JML playbook execution, MFA resets
Monthly Secure Score and ORCA review with action plan
Monthly executive service report: posture and ticket metrics
Quarterly business review and forward roadmap recommendations
Backup health monitoring and restore-on-demand execution
Secure Score Optimization
Baseline Secure Score measurement at project start
Target score agreed and aligned to license and risk tolerance
Prioritized improvement actions across all pillars implemented
Identity: MFA, admin protection, SSPR, CA policies
Device: Intune compliance, MDE onboarding, baselines
Apps: Defender for Office 365 hardening, ORCA remediation
Data: sensitivity labels, DLP, audit log, archiving
Monthly score tracking and trend reporting to leadership
Actions mapped to compliance framework requirements
Cyber insurance evidence package: score history and controls
Microsoft Sentinel / SOC Capability
For organizations requiring full SOC capability, SecureWay deploys and operates Microsoft Sentinel with M365 Defender connectors, MITRE ATT&CK-aligned detection rules, automation playbooks, and ongoing threat hunting. Available as a fully managed service or co-managed with your internal team.
24/7 MonitoringMITRE ATT&CK RulesAutomation PlaybooksThreat HuntingFully ManagedCo-managed Option
Get Ongoing M365 Support
Let us manage your M365 security posture so your team can focus on the business.